Frequently Asked
Questions

Please refer to our shipping schedule for current production lead times to ship your products. Note, shipping schedule estimates provided are in business days and do not include package transit time.

We do not offer the option to exchange products. Please review our Returns Policy for return options.

Please call our dedicated support line at (877) 928-8868 or email: titleistca@acushnetgolf.com so we can review and resolve such concerns. Note, we may require pictures of the incorrect item you received.

A shipping confirmation email would have been sent to the email address provided at check-out however, it may have been blocked by a spam or smart filter. Please check your spam folder for this email.

We do not ship online orders internationally or to a freight forwarder. Please check with a local golf store for product availability. You can also register your email address for the latest Titleist eNews and product availability alerts.

Currently, we do not offer a gift messaging option for products.  If your order is for one of our gift card options, you will be presented with the option to include a gift message.

For all Vokey WedgeWorks customization please refer to the Vokey website.

We are a fitting first company and recommend that all dedicated golfers sign up for a Titleist Fitting to test all of our product and shaft offerings.

On your headcover you will see a tab at the end, please open the tab and select the correct loft.

We do not offer a shaft-only option on our website, please reach out to your local authorized Titleist dealer.

We do not sell TSR weights on Titleist.ca, please reach out to your local authorized Titleist dealer.

If ordered on Titleist.ca, please call our dedicated support line at (877) 928-8868 or email: titleistca@acushnetgolf.com.

We are unable to check the status of any orders placed through authorized Titleist retailers. Please reach out to the retailer for order information.

We do offer a variety of golf ball custom packaging options through authorized Titleist retailers. You may review our current catalog of options here and locate a golf shop that may be able to assist you here.

With a custom logo upload on Titleist.ca, a second pole customization is currently not available. You may find an authorized Titleist golf shop that is able to assist with additional customization options here.

You may find an authorized Titleist golf shop that is able to assist with bulk pricing options here.

Please call our dedicated support line at (877) 928-8868 or email: titleistca@acushnetgolf.com to request replacement parts such as zipper pulls, leg screws, or rubber feet (availability limited). Additional concerns may be handled under our warranty services, which our customer service team will be able to assist with.

If the item you are interested in is currently out of stock online you may find availability through one of our authorized Titleist retailers. For items that will be replenished online, please sign up for a back-in-stock email notification by visiting the product's page on Titleist.ca and selecting "Style not available?"

Special edition products are not replenished once out of stock, so this option is not available.

Please review our Warranty, Care, and Repair information here. If your bag was purchased on Titleist.ca, please call our dedicated support line at (877) 928-8868 or email: titleistca@acushnetgolf.com so we can assist you with your request.

Acushnet Company warrants its Titleist products for a period of one year from the date of purchase against defects in materials or workmanship.

Acushnet Company warrants its Titleist products for a period of one year from the date of purchase against defects in materials or workmanship.

Please call our dedicated support line at (877) 928-8868 or email: titleistca@acushnetgolf.com to contact our customer service team to provide pictures and information regarding your concern.

Please review our Warranty, Care, and Repair information here. If your bag was purchased on Titleist.ca, please call our dedicated support line at (877) 928-8868 or email: titleistca@acushnetgolf.com so we can assist you with your request.

We do not offer the option to exchange products. Please review our Returns Policy for return options.

We do offer a variety of custom gear options through authorized Titleist retailers. You may review our current catalog of options here and locate a golf shop that may be able to assist you here.

After your order is placed, you will receive instructions on how to order your personalized plate inside the box. If you did not receive this, please click here to customize your name plate.