Updated 11/29/2024
**** SPECIAL SHIPPING NOTICE ****
Although we do not ship using Canadian postal services, remote areas can be affected if Canada Post is the only agent servicing your community.
As a result, delivery dates may experience significant delays.
For more details, please review our Order By dates below, which are separated by product type.
Each Order By date is associated with a Ships By date that Titleist commits to your order. Once shipped, your delivery date will vary based on the shipping service you have selected as well as the current leadtimes experienced by our shipping partners.
If you have any questions or would like to speak to a member of our Customer Service team, please call our dedicated support line at: 877-928-8868 or email us directly.
Looking for a last-minute gift? Shop Titleist.ca E-Gift Cards.
Golf Clubs
Shipping lead times vary by club type and component (shaft/grip) selection. Please configure your club on Titleist.ca to see your estimated lead time.
E-Gift Cards
Please note that December 24th, 25th, 26th & 27th are Acushnet holidays and do not count as business days.
Golf Ball Shipments
Golf Clubs
Golf Gear (Golf Bags, Hats, Headcovers, Accessories and Travel Gear)
Gift Cards
Currently, Titleist.ca orders cannot be shipped to addresses outside of Canada. If you reside in one of the following regions, please visit our websites below to shop and place your order.
United States - Shop Titleist.com
Ireland - Shop Titleist.ie
Japan - Shop Titleist.co.jp
Korea - Shop Titleist.co.kr
United Kingdom - Shop Titleist.co.uk
France - Shop Titleist.com.fr
Germany - Shop Titleist.de
Sweden - Shop Titleist.se
Effective as of November 21, 2023.
Customer Service Hours of Operation: Monday-Friday, 8:30AM – 5:00PM EST (subject to holiday schedules)
Customer Service Phone Number: (877) 928-8868
Golf Balls
If you are not completely satisfied with your Titleist.ca purchase of Titleist golf balls that were not personalized or customized and would like to initiate a return, please contact our Customer Service team within 30 days of receipt of your package, using the contact information listed below. All items eligible for return must be in NEW and UNUSED condition and must be accompanied by the original Packing Slip. All sales of personalized or custom products are final and may not be returned. If you purchased a personalized or customized product online and you would like to inquire about any inaccuracies, defects, or damage caused during shipping of the product, please contact our Customer Service team.
All returned items will be inspected for return eligibility in accordance with this Return Policy. Please allow a minimum of 10 days for us to receive and process your return. You will be notified via email once Titleist has processed the return. If your return is approved, you can expect a refund within 30 days of Titleist’s receipt of the returned product(s). Shipping and handling charges are not refundable.
Golf Clubs
If you are not completely satisfied with your Titleist.ca purchase of Titleist golf clubs, please contact our Customer Service team within 30 days of receipt of your package to inquire about a return. All items eligible for return must be in NEW and UNUSED condition and must be accompanied by the original Packing Slip. Titleist will not accept returns of custom spec clubs or stamped wedges.
All returned items will be inspected for return eligibility in accordance with this Return Policy. Please allow a minimum of 10 days for us to receive and process your return. You will be notified via email once Titleist has processed the return. If your return is approved, you can expect a refund within 30 days of Titleist’s receipt of the returned product(s). Shipping and handling charges are not refundable.
Golf Gear
If you are not completely satisfied with your Titleist.ca purchase of Titleist golf gear, please see your packing slip for instructions or contact our Customer Service team. We will refund unused, unaltered golf gear merchandise with all of the labels and tags attached within 30 days of receipt of your package. Shipping and handling charges are not refundable. Final sale items are not eligible for returns. All sales of personalized or custom products are final and may not be returned. If you purchased a personalized or customized product online and you would like to inquire about any inaccuracies, defects, or damage caused during shipping of the product, please contact our Customer Service team.
All returned items will be inspected for return eligibility in accordance with this Return Policy. Please allow a minimum of 10 days for us to receive and process your return. You will be notified via email once Titleist has processed the return. If your return is approved, you can expect a refund within 30 days of Titleist’s receipt of the returned product(s). Shipping and handling charges are not refundable.
Notwithstanding any provision above, Acushnet Company reserves the right to determine, in its sole discretion, abuses of this Return Policy with respect to any and all products subject to the Policy, and to deny returns accordingly.
The Titleist golf club repair department performs general club repair such as reshafting, loft and lie adjustments, and regripping. If your Titleist Brand clubs have repair or warranty needs, please contact our customer service team at (877) 928-8898 to discuss options available to you. At Titleist Golf, we stand by the quality of our products and will discuss all available options with you.
Some golf club repairs performed by a third party may affect the integrity of the club and render it unserviceable by Titleist.